دانلود کتابهای مدیریت ارتباط با مشتری (CRM) CRM For Dummies Lars Helgeson دانلود Customer Relationship Management Kristin Anderson دانلود Handbook of CRM Adrian Payne دانلود CRM in Financial Services Bryan Foss, Merlin Stone دانلود CRM Systems in Industrial Companies Andrea Perna, Enrico Baraldi دانلود CRM Fundamentals Scott Kostojohn, Mathew Johnson دانلود Connected CRM David Wiliams دانلود CRM Unplugged Philip Bligh, Douglas Turk دانلود The Customer Management Scorecard Neil Woodcock, Merlin Stone دانلود Microsoft Dynamics CRM 2011 Step by Step Mike Snyder, Jim Steger دانلود Sams Teach Yourself Microsoft Dynamics CRM 2011 Anne Stanton دانلود Microsoft Dynamics CRM 2011 Unleashed Marc Wolenik دانلود
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